can't access admin account

Started 10 months ago by Tester 1 in Turbine

8 Replies

  • Replied 10 months ago

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    i still email but still forbidden

    Hi, have done checking on the issue.

    The forbidden means that you've already verified your email successfully, but you clicked again Verify Email Addressย from your email inbox, so it show forbidden. The first time you clicked Verify Email Address is already verified your email, and then 2rd, 3nd, 4th times you clicked will show forbidden.

    Ok, will test again

  • Tester 1 member Malaysia

    Replied 10 months ago

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    i still email but still forbidden

  • Replied 10 months ago

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    i did.ย  Forbidden comes up when i click to verify in email.ย  3 times already

    Noted, will proceed checking, will get back to you after done checking.

  • Tester 1 member Malaysia

    Replied 10 months ago

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    Screenshot (270).png

  • Tester 1 member Malaysia

    Replied 10 months ago

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    i did.ย  Forbidden comes up when i click to verify in email.ย  3 times already

    ย 

  • Replied 10 months ago

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    #403 forbidden๐Ÿ˜…

    Could you provide the screenshot?

  • Admin admin Malaysia

    Replied 10 months ago

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    #403 forbidden๐Ÿ˜…

  • Replied 10 months ago

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    Hi, please click Edit Account and change current email to your email, then verify it. After that, you'll able to access admin functionalities.